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Lucy's CaffeSpecialty Coffee
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Frequently Asked Questions

How do I place an order?

Browse the menu, add items to your cart, choose takeout, pickup, or delivery, and check out. You can order as a guest or sign in to your account.

Can I cancel my order?

Yes, but only while your order is still in the Received state, before the restaurant accepts it. Once it is accepted and being prepared, it can no longer be cancelled.

How do I track my order?

After placing an order, tap Track my order on the confirmation page, or visit the Track page and enter your order number. You will see the current stage of your order.

What payment methods do you accept?

We accept cash and, where enabled, card payments through PayPal, Stripe, or Square. Card details are handled securely by the payment provider.

How do loyalty points work?

If the rewards program is active, you earn points on completed orders when signed in. Your member number and points balance appear in your account under Rewards.

Do you deliver to my area?

We deliver within our service area. If your address is outside the area, delivery may not be available; you can still choose takeout or pickup.

How do I update my information?

Sign in and go to your account dashboard, under My info, to update your name, phone, address, or password.

Who do I contact for help?

Contact the restaurant using the phone number in the footer of this site.